The Federation of Savings and Credit Cooperatives of Thailand Limited (FSCT)


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ACCESS Accreditation from ACCU to FSCT.

         On May 15, 2018 - Ms. Elenita V. San Roque (ACCU CEO), Mr. Ranjith Hettiarachchi (ACCU CTT) and staff met with FSCT's Planning Committee and ACCESS Committee at FSCT office by appointment. This is to discuss and continue our program to archive the award.
         ACCU focused on developing standards to professionalize the operations of credit unions that would consequently result to excellence in service and financial soundness. They developed the diagnostic tool named "ACCESS" for credit unions and federations using Balanced Scorecard. ACCESS standards are a collection of formal International Standards of financial Management, Technical Specifications of the Operation, Member satisfaction on Quality Management and Quality Assurance. There is approximately 86 indicators altogether, with new or revised documents being developed on an ongoing basis.

ACCESS based on Balanced Scorecard has the following four perspectives:
         1. Financial perspective - aimed at the safety and soundness of the credit union, the financial measures are valuable in summarizing the readily measurable economic consequences of actions already taken. Financial performance measures indicate whether a credit union's strategy, implementation, and execution are contributing to safety and soundness of credit union. Financial objectives typically relate to the goals of the PEARLS Monitoring Tool i.e. Protection, Effective Financial Structure, Assets Quality, Rates of Return and Costs, Liquidity and Signs of Growth. Additional financial ratios are included for the federation to test its sustainability.
         2. Customer/Members perspective - the core outcome measures in this perspective are: customer satisfaction and quality products and services. The standards under customer perspective also include specific measures of the value proposition that the credit union will deliver to member-customers in target market segments. As a credit union, this criteria also measures the value of the product as it translates to the mission of credit union: enabling people to grow. Thus, products and services are gauged on how well it helped members improve their financial capacities and reach their financial goals.
         3. Internal business perspective - ACCESS measures the credit union's internal-business-processes in which the organization must excel. These processes enable the business unit to deliver the value propositions that will attract and retain members and will have the greatest impact on customer satisfaction and achieving the credit union's financial objectives. ACCESS has identified two key performance measures: operational efficiency and competitive position.
         4. Learning and growth perspective - the fourth perspective is the learning and growth that identifies the infrastructure that the credit union built to create a long-term growth improvement. The two key performance measures are: knowledgeable and involved board of directors and employee satisfaction. ACCESS will measure the capacity of the credit union in providing appropriate skills for directors and employees, aligning HRM policies and procedures to ensure that directors and employees acquire the required skills for the new competitive environment.
         This is the new concepts and challenging which FSCT will try our best to gather the SACCOs network in Thailand and serve the excellence in service and financial soundness to our member cooperatives and network. We hopefully wish to archive the goals, reach the ACCESS criteria and also receive the ACCESS Brand rating in the near future.